Refunds are available for specific services under the following conditions:
- Eligible Services: SEO, Social Media Management, Content Creation services and other allied services offered by Genzverse may be eligible for refunds if the request is made under the appropriate conditions.
- Conditions: Refunds are provided if services are not delivered as agreed upon or if significant delays occur that are solely the fault of GenZ Verse.
Timeframe
Refund requests must be submitted within 07 days of the service commencement date. After this period, services are considered accepted, and no refunds will be processed.
Process
To request a refund:
- Contact our customer support team at [email/contact info].
- Provide your service details, including the invoice number and a brief description of the issue.
- We will review your request and respond within 03 business days.
If approved, the refund will be processed within 07 business days.
Exclusions
The following services are non-refundable:
- One-time consultation services
- Customized content that has already been delivered and accepted
- Services rendered on a rush basis or under special conditions where a refund agreement was not included